AWS re:Invent 2025 - [NEW LAUNCH] United Airlines: Operational Excellence with AWS (SPS317)

Watch	Topic	Details
YouTube	Introduction of AWS Unified Operations	AWS Unified Operations is a new approach combining AWS experts and AI-powered tools. Aims to prevent problems, respond to critical incidents in under 5 minutes, and continuously improve operations. Not just another support tier, but a comprehensive partnership for critical workloads.
YouTube	United Airlines' Operational Challenges and AWS Unified Operations Implementation	United Airlines faces complex operational challenges with a heterogeneous environment. AWS Unified Operations helps United Airlines by reducing incident response time and improving reliability. AWS Unified Operations integrates people, processes, and tools to align with United's operational framework.
YouTube	AWS Unified Operations Process and Outcomes	AWS Unified Operations involves laying the foundation, performing architectural and operational readiness reviews, and conducting rehearsals. Integration of United's incident management and monitoring tools with AWS support. Rapid alert ingestion and reverse notifications to improve mean time to detect and engage. Proactive and reactive elements to align AWS processes with United's operational rhythm. Improvements in critical case response time and mean time to resolution (MTTR). Tailored recommendations and continuous improvement for application resilience.
YouTube	Future Plans for AWS Unified Operations	Plans to expand AWS Unified Operations across more critical applications at United Airlines. Focus on force multiplying learnings and continuously improving operations. Encouragement for other organizations with mission-critical workloads on AWS to start their own Unified Operations journey.

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Description

Join United Airlines and AWS leaders as they share how AWS Unified Operations transformed United’s approach to managing mission-critical systems. Learn how United enhanced their operational resilience through proactive architectural guidance, rapid incident response, and continuous improvement practices. Discover the journey of implementing a new support model that combines context-aware expertise to prevent issues and accelerate resolution. This session offers valuable insights for executives managing complex technology landscapes who want to improve architectural and operational excellence while enabling innovation. See how United’s success story can inform your organization’s path to enhanced operational reliability.

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